Terms and Conditions

About product support

  • Technical support

    Talk to an expert when you need help getting your product set up or troubleshooting issues.

    Parts replacement

    • Return requests should be made within 3 (three) days from receiving the item.
    • The item should be in the same condition you received it. If you use or damage it, it can no longer be returned. In case you ordered a product and requested a return and the product was found to be damaged, you will bear all delivery and return fees associated with this product.
    • If the item is an innerwear, lingerie, chocolates, flowers, cigars, socks, stockings, tights, software, music album, books, swimwear, gift card, perfume coffret, mascara, eyeliner, nail polish, lip gloss, greeting cards, headpieces, hair care products (shampoo, serum, conditioner, masks, gel), eyelashes, eye lenses and eye serums, candles or fragrances, then the item is not eligible for return.
    • If the defective product can be covered under the manufacturer’s warranty, then the item cannot be refunded. Instead, you can arrange to get the item fixed or replaced.
    • The item should not be tampered with and should not have missing serial numbers, otherwise, it will no longer be qualified for a refund.
    • Make sure the package has no missing items, including price tags, labels, original packing, freebies, and accessories.
    • The original package of any item should not be opened and should remain sealed.
    Product support also provides quick-start guides, user manuals, tutorials, and other tools to help you get the most out of your purchase. You can also get product support for eligible items through Your Orders.


    All content posted on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Qatchmart.com and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site is the exclusive property and copyright of Qatchmart.com and is protected by copyright, trademarks, patents, or other intellectual property rights and laws.



    The name Qatchmart and the other Qatchmart phrases, logos, and related designs that we use in connection with our services are either registered or unregistered trademarks of Qatchmart.com and are protected by international trademark and other intellectual property rights and laws. Qatchmart.com’s trademarks may not be used in connection with any product or service that is not owned by Qatchmart.com or in any manner that may harm HiCart.com. All other trademarks not owned by Qatchmart.com that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Qatchmart.com.

    Terms & Conditions

    Qatchmart.com reserves the right to make changes to the Site, policies, and these Terms & Conditions at any time without your prior consent and with immediate effect by posting a notice of the amendment on the Site. If any of these Terms & Conditions shall be deemed invalid, void, or for any reason unenforceable, they shall be deemed severable and shall not affect the validity and enforceability of any of the remaining Terms & Conditions. Qatchmart.com will notify you of any amendment to these Terms and Conditions that materially increases your obligations or decreases your rights in accordance with the terms of these Terms & Conditions.


    The Privacy Policy terms pertaining to Qatchmart.com’s collection, use, disclosure, and other processing of information related to the user is described in detail in our Privacy Policy. You consent to any information we may obtain about you, whether via the Site, email, telephone, or by other means, being collected, stored, and processed in accordance with the terms of the Privacy Policy. Qatchmart.com reserves the right to update its Privacy Policy at any time, in its sole discretion, effective immediately upon being posted on the Site.


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